Login

Cart

Your cart is empty

OUR-RETURN-POLICY

RETURN POLICY

 

We accept returns for store credit ONLY. EXCLUDING:

  • SALE ITEMS
  • CLEARANCE ITEMS
  • MADE TO ORDER

ALL APPROVED RETURNS ARE ISSUED AS STORE CREDIT (GIFT CARD ONLY).
No refunds to original payment methods. No exceptions.

STORE CREDIT COVERS MERCHANDISE VALUE ONLY.
TAXES AND SHIPPING COSTS ARE NON-REFUNDABLE.

  • Shipping fees are paid directly to the carrier (ex: UPS) and are not recoverable
  • Sales tax is collected and remitted to the state — it is not retained as profit

BY PLACING AN ORDER, YOU AGREE TO THESE TERMS.

____________________________________________________________________

 

RETURNS FOR STORE CREDIT  STEP BY STEP.  


Please follow these 8 Steps
(step-by-step instructions) to request a return:


  1. Email us at ts@evrmorebrand.com within 3 days of receiving your order.- It is the customer's responsibility to check their entire order within these 3 days for any damages etc.

  2. Use this subject line:

    REQUEST FOR (RA) RETURN AUTHORIZATION FOR STORE CREDIT FOR ITEMS IN ORDER #____

    Emails without this exact subject line will be IGNORED.

  3. Specify the item(s) you wish to return, along with the reason (style, size, quantity). Keep it short — requests for items that do not qualify for store credit will be ignored without explanation.

  4.  Wait for our response containing the Return Authorization (RA) and further instructions.

  5.  Print and include the provided Return Authorization in the return package. This will help avoid any delays in the return process.

  6. Pack the item(s) securely, ensuring they are in their original condition and free of pet hair, lint, deodorant stains, or residual odors.

  7. Use a trackable shipping method to return the package to our designated returns center. The customer is responsible for return shipping costs. We recommend adding shipping insurance as well.

  8. Ensure that the return package is received (scanned) by the shipping carrier within 7 days of receiving the Return Authorization (RA).

WE WILL IGNORE ANY RETURN/STORE CREDIT REQUESTS THAT INCLUDE ITEMS NOT ELIGIBLE 

 

Allow up to a week for the return to be processed once it is received by our returns center. During this time, we will verify the condition of the returned items and issue the corresponding store credit minus shipping and Sales tax. Sales tax is collected and remitted to the state — it is not retained as profit.

Please be aware of the following additional information:

  • The customer is responsible for shipping costs for the return. (Plus any customs, duties, and taxes if applicable.)
  • We do not provide direct exchanges. You will be issued store credit that can be put towards your next purchase.  
  • Unauthorized returns or returns made outside the specified timeframe are subject to an automatic restocking fee of 15%.
  • Returns received more than 21 days after the date of receipt will be returned to the customer at their own expense.
  • We reserve the right to refuse a return if we suspect the customer is abusing our returns policy
    Thank you for your cooperation and understanding regarding our returns policy